Privacy Policy
At Rock Star Threads we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal data.
1. Information we collect
We may collect the following types of information:
- Personal information: name, email address, phone number, postal address, and other contact details when you voluntarily provide them, such as when you sign up for a service or make an inquiry.
- Payment information: credit or debit card details, billing address, and other financial information for processing transactions.
- Automatically collected information: IP address, browser type, operating system, and browsing behavior on our website through cookies and similar technologies.
2. How we use your information
- Provide, operate, and maintain our services.
- Process transactions and manage your account.
- Respond to your inquiries, requests, or feedback.
- Improve our website, services, and customer support.
- Send you promotional communications (with your consent).
- Comply with legal obligations.
3. Sharing your information
We do not sell or rent your personal data to third parties. However, we may share your information with:
- Service providers: third-party vendors who assist in running our business, such as payment processors, IT support, or marketing agencies.
- Legal obligations: when required by law or to protect the safety, rights, or property of our business or others.
- Business transfers: in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
4. Cookies and tracking technologies
We use cookies and similar tracking technologies to:
- Improve the functionality and performance of our website.
- Analyze traffic and user behavior.
- Tailor content and advertisements based on your preferences.
You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your experience on our site.
5. Data security
We implement industry-standard security measures to protect your personal data from unauthorized access, use, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.
6. Your rights
You have the right to:
- Access the personal data we hold about you.
- Correct or update any inaccuracies in your personal data.
- Request the deletion of your personal data, subject to legal obligations.
- Opt out of marketing communications at any time.
To exercise these rights, please contact us at admin@rockstarthreads.co.za.
7. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.
8. Children's privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have unintentionally collected information from a child, please contact us, and we will delete it promptly.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.
10. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Head Office
Email: admin@rockstarthreads.co.za
11. Cookies & advertising tools (site addendum)
Our online shop uses a small number of measurement and advertising tools to understand how the site is used and how our ads perform. These tools receive information such as the pages you view, your device and browser type, your approximate location (country/city level), and events like adding a product to your cart or completing an order.
The tools and their providers are: Google Analytics and Google Ads (Google Ireland Ltd), Facebook/Meta Pixel (Meta Platforms Ireland Ltd) and Microsoft Clarity (Microsoft Ireland Operations Ltd). They are used for site measurement and, for Google Ads and the Meta Pixel, advertising measurement.
Our mailing list is run by Mailchimp (Intuit Inc.). If you join the list or place an order, your name and email address are stored there so we can send you shop news and offers. Every marketing email includes an unsubscribe link, and you can also ask us to remove you at any time. You can read Mailchimp's own privacy policy at intuit.com/privacy/statement.
For visitors in the European Union and the United Kingdom, analytics and advertising signals stay switched off until you agree to them. You can opt out of Google Analytics via your browser's Google Analytics opt-out, of Google ad personalisation via Google Ads Settings, and of Facebook ad personalisation via your Facebook ad preferences. For any other request about these tools, contact us at admin@rockstarthreads.co.za.
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